General Enquiries
Frequently asked questions related to your NJOI services.
What is NJOI Prepaid?
What is the difference between Astro and NJOI Prepaid?
How do I sign up for NJOI?
What is included in the NJOI Box set?
As an Astro customer, am I able to enjoy the prepaid NJOI services?
Is the NJOI decoder HD-enabled?
Can NJOI Prepaid customers record programmes or watch on-demand content?
How much does it cost to get an NJOI Prepaid set?
When can I start enjoying my NJOI Prepaid services?
Where can I find my NJOI Prepaid account number and smartcard number?
I want to close my account. Will I need to return the NJOI Prepaid equipment?
How do I unsubscribe from NJOI SMS marketing?
What NJOI self-service transactions can be performed over the phone?
What is NJOI CH200?
What is the NJOI Prepaid WhatsApp number?
What can I do through NJOI Prepaid WhatsApp?
How do I access CH200?
What is the e-kasih program?
My smartcard has been stolen/broken. Can I get a replacement?