All of my previous channels entitlement are no longer available after buying a new NJOI box due to technical issues with my old one. Do I need to purchase the HD pack in order to get my earlier channels entitlement?

Customers who purchased an NJOI box before 28 April will continue to have access to 20 channels, while those who purchased after 28 April will only have access to 12 channels and are subjected to the HD Pack purchase pre-requisite.