Technical Troubleshooting

Box hang at channel

STEP 1    

Try to change channels on your Astro remote.

INDICATOR: LED blinking 3 times / NO LED blink

SOLUTION: Replace new battery

Proceed to STEP 2.

INDICATOR: LED blinking 1 time    

Confirm it's not your Astro remote faulty, let's proceed to STEP 3.

STEP 2  

If issue remain after the battery replacement, this might be due to your Astro remote faulty.    

You may walk-in to our nearest Customer Service Center for the replacement or purchase it directly from Astro Go Shop here.

STEP 3  

You need to refresh the box setting by initiate manually from box front panel.    

Refer to Refresh Box setting guide here.