STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Locate the Smartcard at the front or right side and gently pull it out. Make sure that the adapter's power light is off.
STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.
STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.
STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.
STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit your feedback form and attach a picture of your smart card number for assistance.
Steps to capture General Tab from STB Diagnostics
STEP 1
On your remote, press the HOME button and the home menu will be displayed at the bottom of your screen.
STEP 2
Navigate to SETTINGS and press OK
STEP 3
Navigate to STB DIAGNOSTICS and press OK
STEP 4
From the General tab, take a a screen capture of this page and attach in feedback form.
