You can proceed with below BTS if the weather is good. Otherwise, you may try again later.
STEP 1
On your remote, press the HOME button and the home menu will be displayed at the bottom of your screen.
STEP 2
Navigate to SETTINGS and press OK
STEP 3
Navigate to STB DIAGNOSTICS and press OK
STEP 4
Refer to the signal strength % shown on the top left of your screen.
If it is 65% or higher, please take the screenshot and submit the feedback form.
If it is below 65%, please go to STEP 5.
STEP 5
Switch off the power for your box and make sure that the adapter power light is off.
STEP 6
Unscrew the satellite cable from the box and pull it out.
STEP 7
Plug the satellite cable back into the box and screw it back securely.
STEP 8
Switch on the power for your box and make sure that the adapter power light is on. Please wait for 5 minutes.
STEP 9
Turn on your box. You should no longer be experiencing this issue.
If issue persist, please contact us via WhatsApp and attach a picture of your General tab of the STB Diagnostics for assistance.
Centralized Dish
If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.