You can proceed with below BTS if the weather is good. Otherwise, you may try again later.
On your remote, press the HOME button and the home menu will be displayed at the bottom of your screen.
Navigate to SETTINGS and press OK
Navigate to STB DIAGNOSTICS and press OK
Refer to the signal strength % shown on the top left of your screen.
If it is 65% or higher, please take the screenshot and submit the feedback form.
If it is below 65%, please go to STEP 5.
Switch off the power for your box and make sure that the adapter power light is off.
Unscrew the satellite cable from the box and pull it out.
Plug the satellite cable back into the box and screw it back securely.
Switch on the power for your box and make sure that the adapter power light is on. Please wait for 5 minutes.
Turn on your box. You should no longer be experiencing this issue.
If issue persist, please contact us via WhatsApp and attach a picture of your General tab of the STB Diagnostics for assistance.
If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.