Technical Troubleshooting

Find out how to resolve NJOI technical issues and more.

Service Currently Not Available (SCNA)

Please ensure that your Astro Smart Card is fully inserted (S1)

Please insert the correct Astro Smart Card with the arrow facing up (S2)

You have inserted the wrong smart card. Please insert the correct Smart Card (S14)

Box no power

Blank Screen / No Video / Blue Screen / No Signal

Box hang at channel